ATM Safety: Common Sense Tips for Combating Crooks

Choose an ATM carefully and use common sense.
Be aware of your surroundings, particularly at night. Avoid ATMs in dark or remote areas or where people seem to be loitering.

Walk away if you notice something suspicious. Michael Benardo, a manager in the FDIC Technology Supervision Branch, gives these examples of fraudulent recording devices found at ATMs: unusual-looking devices attached over the card slots of machines for "skimming" or gathering information from the magnetic strip on the back of the card; transparent overlays on ATM keypads that can record PINs; and tiny cameras hidden behind innocent-looking brochure holders and focused on where ATM users enter their PINs. Also go elsewhere if you see a sign directing you to only one of the multiple ATMs - it could be the machine that was tampered with by a crook.

There are even reports of crooks installing "card cleaners" at an ATM. "These are really just skimming devices that capture account information, and the only cleaning they're used for is to clean out someone's account," says Benardo.

Also protect your ATM card when you use it to make purchases at retail establishments. For example, if you give an employee your card and you notice that he or she swipes it through two devices instead of one, that second device could be recording your account information for use in making a fraudulent card. Report that situation to a manager and your card issuer.

Note: Some ATMs belong to non-banking companies or even individuals, not to banks or other depository institutions. While a privately owned ATM may be safe to use, "for the consumer, there's more uncertainty about who these companies are, whether they are legitimate or whether they're being audited or regulated by the government on a ongoing basis, "Benardo says. He notes, for example, reports of dishonest ATM owners collecting card numbers for use in making duplicate cards and committing fraud. In general, your safest bet is to use an ATM owned by a federally insured banking institution. If you are considering using a private ATM, stick to one at a trusted merchant and make sure the ATM's owner is clearly identified.

Withdraw case safely.
Have your ATM card in your hand as you approach the ATM. When you collect your cash, immediately put it into your pocket or purse and count it later in private. Take your receipt and keep moving. The idea is to give a would-be robber less time to target you and steal your cash, wallet or purse.

What if you drive to an ATM? It's a good idea to use a drive-up ATM at a bank office or branch. Keep the engine running, lock all doors and roll up the passenger-side windows. If it's night-time and a drive-up machine isn't available, park in a well-let area close to the ATM and, if possible, take another person with you.

Promptly report anything suspicious
Immediately notify your bank if your ATM card is lost or stolen; you notice a recording device or something else suspicious at a machine; or you receive an unsolicited call or e-mail asking for personal information, such as your account number and PIN. Also, immediately notify your card issuer about an unauthorized ATM or debit card transaction on your account. Remember that the faster you report a problem, the greater your federal protections are (see "Laws Protecting ATM Users"). Early notice also may be key in catching the crooks.